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County Executive Calls for Investigation into 911 Outage

County Executive Ike Leggett is calling for an investigation into Sunday night’s 911 outage and a review of the County’s Emergency Commucations Center’s support systems.

“I am calling for an immediate investigation into the outage and what impact it may have had on the County’s response times to emergencies – as well as any consequences,” said Leggett.

“I also want a thorough evaluation of the systems that support 911 to make sure that the systems have the stability to withstand whatever power surges or blips that could cascade into even a partial system outage. County residents must be able to count on a prompt response to emergencies.”

On Sunday, July 10 just after 11:00 pm., the County’s 9-1-1 system experienced an interruption of service at the County’s Alternate Emergency Communications Center (AECC) located in Rockville, which caused community members who called the emergency 9-1-1 and non-emergency 301-279-8000 phone lines to receive a busy signal instead of a standard call taker response. The interruption lasted approximately two hours from 11:10 pm to 1:09 am.

During the outage, Fire Rescue Service units responded to two medical emergency calls which involved fatalities, a 91-year-old woman from Olney and a 40-year-old man from the Twinbrook section of Rockville.

The AECC had been activated approximately three and a half weeks ago to allow hardware changes to be made at the Emergency Communications Center located in Gaithersburg. Using the AECC is a standard process conducted whenever an alternate location is necessary.