• Wix Facebook page
  • Wix Twitter page
  • Wix Google+ page

Consumer Protection Begins Online Complaint Filing System

June 24, 2016

Montgomery County residents can now file consumer complaints electronically. This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate and hopefully resolve disputes regarding most consumer transactions.

   At the same time, OCP is relaunching its 24-hour “tip” line to facilitate receiving anonymous tips, suggestions, comments, and/or feedback regarding any consumer protection issues. Consumers and merchants are encouraged to call 240-777-3681 to leave a consumer-related message for OCP director Eric Friedman.

   “The Office of Consumer Protection has been helping consumers and merchants ensure integrity in our marketplace for more than 45 years,” said County Executive Ike Leggett. “This new online system enhances its ability to collaborate with other departments and organizations to enforce consumer protection laws and educate county residents.”

   The online complaint tracking and case management system offers an efficient way for consumers to report problems and seek assistance regarding auto repair and sales, home improvement, new home warranties, retail sales and advertising, collection practices, home services, towing, and more. The Montgomery County Department of Technology Services used in-house expertise to build this customized online system.

   OCP is responsible for enforcing consumer protection laws prohibiting unfair and deceptive business practices to ensure a fair marketplace for consumers and businesses. OCP engages in complaint investigation and resolution, consumer education and outreach, and advocacy and legislation. OCP licenses all auto repair shops, towing firms, new home builders, appliance repair shops, and pawn/consignment stores. OCP provides expert mediation services, video alerts and information on cable TV, and assistance from a dedicated team of investigators and volunteers.

   For more information about the Office of Consumer Protection, call 240 777-3636, or 311, or visit the Website.

Please reload

Please reload

Featured Posts

Thank You, Germantown, for Five Amazing Years

Morning Storm Floods Many Germantown Roads, Create...

Spirit Comeback Falls Short in 2-1 Loss to North C...

Germantown Glory Fireworks Set to Celebrate the 4t...

Spirit Hope to Remain Unbeaten as They Host Defend...

Germantown Woman Set to Compete for Hot Dog Eating...

Three Teen Girls Sent to Hospital After an Assault

Montgomery County DLC is Changing Its Name to Alco...

Council Reappoints Anderson as Chair of Planning B...

County Forces Planet Fitness to Stop Giving Free P...

Germantown Man Found Guilty of Manslaughter and Ar...

Germantown Market Cited for Selling Egg-Bearing Fe...

Montgomery College Selects Builder for $40 Million...

Council Passes Bill to Allow Tenants to Terminate...

County Leaders to Host Conversation on Racial Equi...

Sullivan Strikes as Spirit Draw on the Road at Rei...

1/1
Please reload

Germantown Pulse has stopped production
of original content for this website,
as of Aug. 1, 2019.
Germantown Pulse continues to provide news and information from other local source through links on Facebook, Twitter and Instagram.
Thank you to our loyal readers and advertisers for a wonderful and fulfilling five years.

Germantown Pulse

Thank You, Germantown, for Five Amazing Years

July 19, 2019

Morning Storm Floods Many Germantown Roads, Create...

July 8, 2019

Spirit Comeback Falls Short in 2-1 Loss to North C...

July 1, 2019

Germantown Glory Fireworks Set to Celebrate the 4t...

July 1, 2019

Spirit Hope to Remain Unbeaten as They Host Defend...

June 28, 2019

1/3
Please reload